Crick and Dodges Theory of Behavior of Children in Social...

Crick and Dodge’s (1994) social information processing model suggests that the ways in which a child behaves in social and relational interactions is based on how a child processes information. According to Crick and Dodge’s model, children are constantly drawing on their biologically determined capabilities, their database (the central location of our memories and schemas) and social cues. Crick and Dodge provide a detailed outline how a child’s mental processing during a social interaction in five steps: 1) Encoding internal/external cues from the environment. Doing so allows one to focus on certain cues that may be vital to the person or the situation at hand. 2) The interpretation of social cues. During the interpretation process, a child will go through one or more individual processes where they will try to make sense of the information (understand others behavior, evaluating their own behavior). All information received during this process is primarily inf luenced by what already exists in their database. 3) Establishing a goal. During this step, a child sets pre-defined goals about the social relationship. These goals are redefined throughout the interaction. 4) Response to a situation. During this, children will examine the possible set of behaviors and the responses. 5) Response decision. A child makes a decision about which behavior to actually engage in. 6) Behavioral enactment is when the child acts upon the behavior. This process is then transferred back intoShow MoreRelatedSocial Information Processing And Hostile Attribution Bias Theory Essay1483 Words   |  6 PagesRelated to Social Information Processing and Hostile Attribution Bias Theory Tiffany L. Williams Post University Abstract This paper looks to examine several sources of research related to the development of aggressive behaviors, and criminality. The purpose of this is to assess several of the factors associated with aggression and criminal behaviors. The paper will focus on Crick and Dodge’s model of Social Information Processing, with specific emphasis on Hostile Attribution Bias theory. In exploring

Essay on Cell phones and Relationships - 1319 Words

â€Å"Can you remember the last time you were in a public space in America and didn’t notice that half the people around you were bent over a digital screen, thumbing a connection to somewhere else?† (Fredrickson, 2013, pg. 1). In a world today where sending a text message containing the message â€Å"I luv you,† is equally powerful to that statement said in person to your significant other. Today’s generation is surrounded by the constant need to have technology and mainly cell phones at your fingertips. Gone are the days when people would talk to one another whilst standing in line, now it is all about having and using your cell phone to pass the time. All of this takes bondage on having an interpersonal relationship with each other and conversing†¦show more content†¦Here is a major concern with why people do not have conversations with other, they are already preoccupied with the device in their palm. That same study reports that 73% of phone users get panicked when not knowing the location of their phone, 14% get desperate, and 7% get sick to their stomach (Mobile Mindset, 2012). These emotional reactions lead one to believe that a person’s entire life is on that one device and so when that device has an unknown location it would give them that panicked reaction. By no means is it wrong to have these reactions, but it is a bit overwhelming to think that a lost phone could give more worry than losing a job or the passing of a relative/significant other. In turn, cell phones give people much to worry about and so knowing physiological triggers of use or disappearance is notable. Mainly, the million dollar question is what does cell phones do to intimate relationships and general conversation with the opposite gender. Research from the University of San Diego shows that there is an estimated 2.3 trillion minutes spent using wireless devices of the last year (Galvan, Golley Vessal, 2013, pg. 1). This source continue s on to say that â€Å"[people feel] personal connections towards cell phones† (Galvan, Golley Vessal, 2013, pg. 1). A question to be considered in this situation is how people even get into relationships anymore and that is driven by the amount of online dating site and technologicalShow MoreRelatedCell Phone Impact on Relationships706 Words   |  3 PagesDo cell phones have a negative impact on relationships? Recent advancements in communication technology have enabled billions of people to connect over great distances using mobile phones ( (Przybylski Weinstein, 2012). In fact, cell phones have become so essential in today’s society that more than 90% of the population owns one, making mobile phones the social norm. Through today’s technological advances with smartphones (cell phones) permit keeping in touch with people and the world a wholeRead MoreCell Phone Use And Its Impact On Personal Relationships Essay1623 Words   |  7 Pagestexting and socia l media, people have become more glued to their phones than anything else. This in turn can affect their social lives, mental health, and overall outlook on life. With these criteria as a background, scholars are starting to spend more time focusing on phone use and its impact on personal relationships. Because of this, I agree that texting and phone use does not actually reduce people’s ability to maintain relationships and/or make it harder to develop bonds between others, which isRead MoreCell Phones As A Moderator For The Relationship Between Passive Cell Phone Interactions And Situation Awareness Essay1748 Words   |  7 PagesCell phone dependency as a moderator for the relationship between passive cell phone interaction and situation awareness INTRODUCTION Klauer et al. (2014) found a positive correlation between the use of cellular phones (hands free or handheld) and the rate of traffic accidents and distraction. These mobile phones, which are now capable of not only answering calls, but are also capable of playing games, text messaging, browsing the internet, etc. are now attainable for a vast number of individualsRead MoreTechnology On Romantic Relationships : The Internet, Cell Phones, And Social Media1964 Words   |  8 PagesKelsey Williams Bob Haas ENG 1103-13 15 November 2016 Technology in Romantic Relationships The internet, cell phones, and social media have become key actors in the life of many American couples. Of the 66 percent of adults who are married or in committed relationships use technology in the little and large moments. They negotiate over when to use it and when to abstain. A portion of them quarrel over its use and have had hurtful experiences caused by tech use. At the same time, some couples findRead MoreCell Phones Effects On Interpersonal Relationships, Driving Skills, And Individual Health967 Words   |  4 PagesCell Phones are a growing trend around the world, but we do not know much about the health risks associated with them. Many children, students, and adults use their phones frequently, and there could be many growing common risks developing that we are unaware of. Cell Phones are a recent invention that has brought people together all around the world and mostly beneficial but are associated to some dangers. Using cell phones has effects on interpersonal relat ionships, driving skills, and individualRead MoreImpact of Cell Phone Uasage on Students Acedemic Performance, Social Relationship Ans Safety2584 Words   |  11 PagesPERFORMACE, SOCIAL RELATIONSHIP AND SAFETY. INTRODUCTION:- Since the commercialization of cellular phones technology, the use of this communication device has rapidly increased. This technology was first introduced by Motorola in the early 1980’s (Harman, Brittney A., 2011). Today, the global cellular phone market now stands at approximately 1.8 billion subscribers, and is forecasted to reach 3 billion by the end of 2010 (Reid and Reid, 2007). The adoption of mobile phones by young generationRead MoreElectronically Mediated Communication: The use of cell phones, computers, internet, etc and how it affected our relationships. Contains graphs and percentages.3616 Words   |  15 Pageslovers, family members, acquaintances, co-workers and people in service positions. We do this routinely, usually without much thought, unless some problem occurs or the relationship starts to take a turn for the worse. Then we become painfully aware of the poor communication we have had with another. Weve probably all had relationships that slipped away b ecause we couldnt talk to each other or didnt bother to try. In this chapter we will look at the mundane, yet remarkable, process of dyadic (one-on-one)Read MoreThe Cell Phone Usage Between Partners1679 Words   |  7 Pagesspeaking, if there is an unbalance in cell phone usage between partners someone is bound to feel ignored. Engaging in technology separate to a partner encourages a disconnection rather than a connection. (Bilton, 2014) Also stated by Bilton, disconnection in relationships leads to feelings of dissatisfaction and compromises any sense of safety, attachment and control. Privacy, Trust, and Freedom seem to be essential terms revolving around the topic of relationship satisfaction. â€Å"Partners are more satisfiedRead MoreHow Cell Phones Affect Social Behavior1282 Words   |  6 PagesEffects of Mobile Phones on Social Skills Kelly Schriever, Matt Seeberger, Mary Sweet, Emily Putnam Elizabethtown College March 17, 2014 Today we live in a world where communication through modern technology is almost required. Everywhere people are texting, emailing, writing blogs, and tweeting. It’s hard to go anywhere without seeing someone using a phone or the internet to connect with others. Most people would feel lost without the use of their phones. Of course theRead MoreCell Phones Vs. Society1251 Words   |  6 PagesCell Phones Vs. Society: Have you ever seen a car accident caused by texting and driving? Have you ever had a conversation with someone where they pulled out their phone and completely disconnected? If so, you have felt a few of the many negative effects cell phones have on society. Today, technology is constantly evolving, taking new forms, updating, and finding its way into more and more of users lives. Most people are comfortable with this, especially the youth of today, as they have been around

The Causes lead to healthy life Free Essays

The Causes lead to healthy life People should always look after themselves, so we worry about crime and accidents, natural disasters and many other things, but what we don’t realize is that sometime we can be our own worst enemy. Our lives could be so much easier if we lead a healthy lifestyle. There are countless benefits in many areas. We will write a custom essay sample on The Causes lead to healthy life or any similar topic only for you Order Now First of all we can establish that a healthy lifestyle by following a good diet, sleeping well and exercising. By following a good diet will helps to maintain our weight as eating well. Eating the wrong food, or simply over-eating, will lead to weight gain, and all the problems associated with it. Most people who lose weight with fad diets gain it right back again when they go back to their normal eating patterns. With a healthy diet that we maintain for life, we will lose that weight once and maintain it long term. In addition following a good diet helps we meet our nutritional needs. Our daily food intake should include some amounts of grain, fruit, vegetables, dairy and protein. The vitamins and minerals in healthy foods can boost our immune system and protect us from many common illnesses. In some cases, by eating a healthy diet can actually reduce the risks with such serious diseases as cancer and diabetes. Furthermore, there is another aspect of healthy living that should be sleeping well for the most part we all consider sleep as a good thing to do , but we don’t really know how this activity benefits us; for one sleeping helps you repair your body, while we are asleep our body produces extra molecules that help mend the body so that the damage we suffer during the day from things such as stress , pollutants, sun exposure and so on, is repaired while we are off to dreamland. In addition, sleep helps to improve our memory; namely, when people do not have enough sleep, they cannot concentrate well the next day and have problems forming memories, researchers believe that during sleep, neurons can shut down and repair any damage done during the day. So without these repairs, the neurons may not function correctly causing us to feel drowsy and unable to concentrate enough to retain information in our brain. Likewise having good sleeping habits results in reducing our levels of stress, for instance, a good night’s sleep can lower blood pressure and the elevated levels of stress hormones which are a natural result of today’s fast paced lifestyle, there are physical effects of stress on your body, and an increase in the aging and degeneration of organs, cells and other body parts. By reducing high levels of stress, sleep helps to reverse these effects and encourages a state of relaxation. Pretty amazing thing this sleep isn’t it? And it’s something most of us take for granted. Last but not least, another important aspect of a healthy lifestyle is exercising, and this is something we all know and have been told ever since we were children! , but as time goes by people change, habits change. In no way are kids today even close to practicing the amount of physical activity that children practiced 30 years ago, and this is really a regrettable thing since there are many benefits to exercising; just to name a few we have how exercise helps improving your mood, due to the chemicals it releases in the brain called endorphins, it gives you an overall feeling of well-being, This is the same chemical that being in love or eating chocolate induces! You’ll also look better and feel better when you exercise regularly, which can boost your confidence and improve your self-esteem. It is believed that regular physical activity can even help prevent depression. Moreover, sleeping well can aid when battling chronic diseases such as heart diseases, osteoporosis, or even diabetes and cancer. Likewise exercising can even help you sleep better, if you have trouble sleeping you should try exercising a few hours before going to bed, you? l be tired enough from the workout so you won’t turn in your bed all night long unable to sleep; just make sure you don’t do it immediately before going to bed otherwise it may have the opposite effect and get you all hyped up! With so many great reasons to exercise, there’s nothing more to say, except: â€Å"Get moving! † In any case the good news is you don’t have to train like an Olympic athlete, eat like a nutritionist or sleep all day long to enjoy the benefits of a healthy lifestyle. The secret is in repeating a chosen healthy pattern as a part of your daily or weekly activities. After all a healthy lifestyle is a way of life. How to cite The Causes lead to healthy life, Essay examples

Loyalty And Its Role In Customer Relationship Management

Question: Describe about the Loyalty And Its Role In Customer Relationship Management? Answer: Introduction The concept of Cusatomer Relationship Management is the one focusing on management of interactions taking place between the customers and the company, prospects of sale and clients. There are a number of factors involved along with technology for organizing, automating and synchronizing processes of the business. The objectives of this system is focused on enhancing satisfaction of customers, amount of income and the rate of profitability (Javalg and Moberg 2007). For attaining successful management of relationships with the customers, a number of organizations have been using several tools, procedures and technologies for supporting the relationship of organizations with customers for the enhancement of sales. There can be no dismissal in the significance for satisfaction of customers, while customers being happy can be related to free advertising for the organizations (Renner 2001). It is important for putting the customers at the central point for the success of business organization in accordance with their strategies, processes and events. As a matter of fact, it is more profitable and easier for initiating sale to the current customers in comparison with the new customers. Satisfaction of customers is strongly related to the effectiveness of managing relationship with the customers, and this has a close relationship with loyalty of the customers. This is due to the fact that an extremely satisfied customer in general ends up staying loyal for a longer duration of time (Peppard 2000). The choice of customers is mainly based on the perceptions regarding satisfaction and value of the services and products being received by them. Hence, it can be stated that satisfied customers create loyal customers that plays a significant role in the management of relationship with customers. This essay will be indicating that loyalty of customers plays a significant role in the management of relationship with the customers. Customer Relationship Management Management of relationship with customers is a process combining technology, processes, and people that seeks on understanding the customers of organization. It is referred to as an integrated approach for the management of relationships by creating a focus on retention of customers and development of relationship (Francis 2007). There has been evolution in the management of relationship with the customers from an advancement in information technology along with changes in the organization with respect to processes centralized to customers. Organization who are successful in the implementation of CRM will result in reaping a number of rewards in loyalty of customer and profitability in the long run. Whether or not business organizations can result in making their present customers highly loyal, is highly dependent on if they can be successful in the management of relationships with their customers (Peppard 2000). As there has been an increase in the consciousness of customers, organi zations end up paying a large amount of cost if any faults and errors take place in relationships with the customers. It has been identified by the organizations since a long duration of time that customers should be listened to for having the ability of sustaining their existence within the market. This had been the situation in the years of 1990s. However, by the years of 2000s, with an increase in the utilization and impact of the internet along with these types of platforms as groups for discussion, customers are known to be having the opportunity of being more effective and powerful against the business organizations. Thus, the organizations started to notice success would knock their doors of there was adoption of marketing based on customers. Followed by the phase of development in the understanding of customers, traditional concepts of marketing ended up retaining their validity to a specific limit, but majority of the concepts on marketing had been questioned (Peppard 2000). The concepts that are had been re- questioned are: 1) Loyal customers or new customers? 2) Share of wallet or share in the market? 3) Customer number, order number, card number or customer number? 4) The population of actual customers or the amount of total bills? 5) Behaviour or questionnaire? 6) Reducing the rate of abundancy or customers from the rival organization? And 7) Profitability out of customers or probability out of products? By the end of this essay, there can be clarity achieved in answering and understanding these questions. There are certain reasons due to which the management of relationships with the customers have emerged (Renner 2001). One of these reasons is that there has been an increase in the cost of mass marketing. In addition to this, it is important to note that share of customers has been gaining huge importance and not the share of market. Further ahead, it is important to note that the concepts related to customer loyalty and customer satisfaction is being given more importance these days. However, there is no denial in the fact that the value of customers has been gaining huge importance across all organizations and industries across the globe. Further ahead, there has been an increase in the intensity of developments and competition in technologies of communication (Francis 2007). There is acceptance that management of relationship with the customers is a philosophy of management that can be used as a strategy of marketing in a number of organizations all across the globe, while a number of concepts and definitions have been established out of it. It has been identified by Anton that management of relationship with customers can be considered as a strategy of business focusing on the creation of information technologies with the enterprise that assists the system of management in listening to the base of customer, be based on customer and offering perfect services and products for the customer. It can also be stated that it aims on making the entire staff in the organization having the ability of conducting work of teams based on customers (Javalg and Moberg 2007). Finally, it can be stated that management of relationship with the customers is referred to as the approach making it compulsory for forming relationships with the customers on long term basis with the main aim to increase the productivity and profitability of the organization, and for making the utilization of technology in order to fulfil this particular purpose. Loyal Customers Brand equity is referred to as the perception of value or simply the value carried by a name of brand. Brand equity consists of a number of different combination of assets that are related to the symbol and name of brand. The assets of brand equity include awareness of brand name, loyalty towards brand, quality being perceived, associations of brand, and other brand assets related to proprietary (Peppard 2000). Each asset of brand equity contributes in creating value in a number of different ways and contributes in creating value for both, the customers as well as the organization. It has been identified that the core element for the establishment of brand equity is known to be brand loyalty, and the assets related to equity of brand will result in impacting loyalty towards the brand. It has been discovered that suppliers forming closer relationships at work with their base of customers hold the tendency of having better base of customer (Renner 2001). These close relationships contribute in increasing the loyalty of customers towards the suppliers. In addition to this, often these customers provide the suppliers with higher share in the organization of business. Establishing the loyalty of customers by marketing of loyalty is a strategy of business and not simply a program of marketing. All of the business organization must seek on increasing and maximizing their share of the customers. Persuading loyalty amongst the customers is known to be continuous, and it can be considered more as a journey rather than the destination. It has been stated by Aaker (1996) that focusing on the segmentation of loyalty contributes in providing tactical and strategic insight that helps in the establishment of strong brands (Francis 2007). CRM in Banking Sector Organization are able to produce a number of benefits with respect to property, place, time and form that will be satisfying the demands of customers, and all of the credit goes to services and goods. Marketing and forming the services and goods that contribute in satisfying the demands of customers is considered as the base for benefits of production. If there is satisfaction amongst the customer or not dependent on the fact if there is comparison in what has been offered to him with respect to their own expectations (Reichheld 2006). It has been identified that the core element for the establishment of brand equity is known to be brand loyalty, and the assets related to equity of brand will result in impacting loyalty towards the brand (Francis 2007). It has been discovered that suppliers forming closer relationships at work with their base of customers hold the tendency of having better base of customer. The management of relationship with the customers is known to be grounded on the fact that establishment of relationship should be done with learning each and every single customer (Melissa 2008). With respect to this relationship of learning each and every customer, the organization must consider learning the needs and expectation of the customers in an easy manner and these expectations must be met at an accurate duration of time, also to acquire a benefit in terms of competition. Persuading loyalty amongst the customers is known to be continuous, and it can be considered more as a journey rather than the destination. It has been stated by Aaker (1996) that focusing on the segmentation of loyalty contributes in providing tactical and strategic insight that helps in the establishment of strong brands (Javalg and Moberg 2007). If the offer being made is more than what had been expected, the customer is known to be having high degree of satisfaction and hence, remains loyal to the organization. As a significant example, if the actual performance of a particular service or product within a bank is less than the expectation, it results in dissatisfaction, but if it is more than or equal to the level of expectation, there can be achievement of satisfaction amongst the customers. Since recent time, in the industries such as banking, where there is an involvement of extremely intensified competition, satisfaction of customer has been gaining a comparatively good deal of relevance. It can be considered easy for letting the other bank capture a customer who is displeased and dissatisfied (Melissa 2008). For raising the satisfaction of customer to the highest degree and retaining the base of customer, all that has to be done by banks in attaching the importance with the management of relationship with the customers. The benefits availed by the banks in managing their relationship with the customers are many. It helps to pick out the actual customers in the bank on a long term basis and to help them in making the relationships effective by increasing loyalty of the customer. It also helps to make the way in management of bank based on customer. In addition to this, it helps to bring in the base required for building relationship with humans by collecting and utili zing the information by the institutionalization of individual concepts on sale (Javalg and Moberg 2007). There is no denial in the fact that loyalty helps to reshape the campaigns of marketing and sale being conducted by the banks. All in all, it can be stated that loyalty of customers helps in establishing successful management of relationships with the customers that increases the overall productivity of the banks in the industry. Hence, it can simply be stated that in the situation of highly intensified competition, promotion of customer orientation in organizations is at the top most of the priority list (Armstrong 2006). Loyalty of current customer is considered as the key priority in the strategies of CRM. Loyalty contributes to present the path for availing success in the business. With respect to the achievement of loyalty of important customers, but also staying competitive within the market, organizations are known to be adapting a new strategy that is the orientation of customers. This is being given huge importance as it is considered better in comparison with the traditional strategy for the orientation of production (Francis 2007). Relationship between Customer Relationship Management and Customer Loyalty The management of relationship with the customers is known to be grounded on the fact that establishment of relationship should be done with learning each and every single customer. With respect to this relationship of learning each and every customer, the organization must consider learning the needs and expectation of the customers in an easy manner and these expectations must be met at an accurate duration of time, also to acquire a benefit in terms of competition (Reichheld 2006). In the relationship of learning, the customers will be telling the organization his or her expectations and needs, along with the fact that the organization must have the ability of meeting these expectations and needs by the services and products. The organization may be making an offer to the customer a similar type of interaction and consumption with the rivals. Since the organization will be having better knowledge about the customer by the relationship of learning that has been developed. This helps in differentiating the organization from the rivals. The organizations should be having much information regarding the customers, making up the databases of customer and upgrading them within the duration of time forming the base for management of relationship with the customers (Holloway 2002). Learning the demands as well as complaints of the customers by coming in contact with the base of customers and production of solutions different to the base of customer can be considered as other steps in managing the relationship of customers. Relationships with customers that are directed in an accurate manner leads towards satisfaction of customers and loyalty of customers. Satisfaction of customers is strongly related to the effectiveness of managing relationship with the customers, and this has a close relationship with loyalty of the customers. This is due to the fact that an extremely satisfied customer in general ends up staying loyal for a longer duration of time (Javalg and Moberg 2007). The choice of customers is mainly based on the perceptions regarding satisfaction and value of the services and products being received by them. Hence, it can be stated that satisfied customers create loyal customers that plays a significant role in the management of relationship with cust omers. (Fig: Relationship between Customer Relationship Management and Customer Loyalty) (Source: Reichheld 2006) Hence, it can simply be stated that in the situation of highly intensified competition, promotion of customer orientation in organizations is at the top most of the priority list. Loyalty of current customer is considered as the key priority in the strategies of CRM. Loyalty contributes to present the path for availing success in the business. With respect to the achievement of loyalty of important customers, but also staying competitive within the market, organizations are known to be adapting a new strategy that is the orientation of customers. This is being given huge importance as it is considered better in comparison with the traditional strategy for the orientation of production (Kathleen 2000). Programs of Customer Loyalty The adaptation of programs for customer loyalty amongst organization has increased with the passage of time, and the customers are known to be the main focus of attention in the present time. Programs of customers loyalty are known to be offering a number of relationship and financial rewards to the base of customer with the man aim to making the customers loyal towards the brand. Programs of loyalty have been established for rewarding the customers who are loyal by a scheme of reward (Melissa 2008). The goal maintained by the programs of loyalty are focused on establishing a higher degree of retention of customer by the provision of value and satisfaction to particular customer. These particular programs also contribute in increasing loyalty of customers towards the brand by creation of profits and switching costs by avoiding the competition on price. The value perception of customers is known to be an important condition for the development of loyalty amongst the customers towards the brand by these programs of loyalty (Peppard 2000). The perceiving of program of loyalty has to be done as being valuable and important for the base of customers, along with having convenience and generating in value of cash for having the ability of enticing the customers within the program in a significant manner. Organization are able to produce a number of benefits with respect to property, place, time and form that will be satisfying the demands of customers, and all of the credit goes to services and goods. Marketing and forming the services and goods that contribute in satisfying the demands of customers is considered as the base for benefits of production (Reichheld 2006). If there is satisfaction amongst the customer or not dependent on the fact if there is comparison in what has been offered to him with respect to their own expectations. Conclusion Hence, as a simple point it can be stated that the base of customers with high loyalty can contribute in generating an extremely predictable stream of profits and sales. The effect of customer loyalty on the costs of marketing are often known to be substantial as it involves less amount of cost for retaining the customer in comparison with the cost involved in the attraction of new ones (Renner 2001). A number of organizations end up making the mistake to seek growth through enticing the base of new customers towards the brand and to neglect the ones that already exist. It has been discovered that suppliers forming closer relationships at work with their base of customers hold the tendency of having better base of customer (Peppard 2000). These close relationships contribute in increasing the loyalty of customers towards the suppliers. In addition to this, often these customers provide the suppliers with higher share in the organization of business. Establishing the loyalty of customers by marketing of loyalty is a strategy of business and not simply a program of marketing. Loyalty of current customer is considered as the key priority in the strategies of CRM (Winer 2002). Loyalty contributes to present the path for availing success in the business. Management of relationship with customers is a process combining technology, processes, and people that seeks on understanding the cu stomers of organization. It is referred to as an integrated approach for the management of relationships by creating a focus on retention of customers and development of relationship. References: Armstrong, G. 2006. Principles Of Marketing, 11 th Edition. Prentice Hall. New Jersey. Francis, M. 2007. Customer Relationship Management, Elsevier Ltd. Amsterdam. Holloway, A. 2002. Its All About Relationships, Database: Business Source Premier, Canadian Business, Vol. 75, Issue 20. Javalg, R.G. and Moberg C.R. 2007 Service Loyalty: Implications for Providers, The Journal of Services Marketing, Vol. 11, No:3. Kathleen, K. 2000. Customer Relationship Management: How To Meansure Success?, Database: MasterFLE Premier, Bank AccountingFinance (Euro Money Publications PLL), Vol. 13, Issue 4. Melissa, K. 2008. Assesing The Relationship Between Loyalty Program Attributes, Store Satisfaction and Store Loyalty. Journal of Retailing and Consumer Services. 15, 364-374. Peppard, J. 2000. Customer relationship management (CRM) in financial services, European Management Journal, Vol. 18 No. 3, pp. 312-27. Reichheld, F.F. 2006. The Loyalty Effect, Harvard Business School Press, Boston, MA. Reichheld, F.F. 2006. Learning from customer defections, Harvard Business Review, March-April, pp. 56-69. Renner, D. 2001. Customer relationship management: a new weapon in your competitive arsenal, Siebel Magazine, Vol. 1 No. 2. Winer, RS. 2002. Dynamic Customer Relationship Management: Incorporating Future Considerations into The Service Retention Decision, Journal of Marketing, Vol. 66.